Politique de remboursement

Return and Refund Policy

Thank you for shopping at The Creators Emporium.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

(for Interpretations and Definitions, please see end of policy)


Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Orders purchased over 30 days ago are eligible for a partial refund. We will deduct the shipping cost, plus a €5 restocking fee from the refund amount.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.


Conditions for Returns & Exchanges

In order for the Goods to be eligible for a return or exchange, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

    We reserve the right to refuse returns & exchanges if any merchandise that does not meet the above return conditions in our sole discretion. Shipping costs will not be refunded.

     

    Returning Goods

    To initiate the returns process, please email us at hello@tiny-treehouses.com with Your Order details, and We will give You instructions on how to return the items.

    You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, You must take care to ensure that the Goods are properly packaged.

    Once Our warehouse confirms receipt of the Goods, we will be able to initiate the refund or exchange.

      

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

     

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Return and Refund Policy:

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Creators Emporium Pty Ltd, PO Box 420, Summer Hill, 2130, Australia.
    • Goods refer to the items offered for sale on the Service.
    • Orders mean a request by You to purchase Goods from Us.
    • Service refers to the Website.
    • Website refers to The Creators Emporium, accessible from www.tiny-treehouses.eu
    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

     

    Last updated: 13 November, 2023